Duty Manager 

Job Description for Oakwood Climbing Centre 

Responsibilities 

• Manage the day to day running of the centre with the Centre Management and other Duty Managers  
• Provide an open dialogue with centre management 

• The supervision and management of part time staff. 
• Making sure operations are running in a safe and correct way. 
• Checking and maintaining gear. 
• Maintaining a safe climbing environment for customers and staff. 
• Keeping up to date with the progress of courses such as NICAS/NIBAS and Beginner’s Courses. 

• Resolving issues – staff or customer related. 
• First aid responder. 
• Running and leading sessions to the highest level. 
• Key holder – making sure centre is opened and closed properly 
• Taking on tasks, challenges and projects and completing to a high level. 

• Being assigned a permanent sub-roles to look after ie holds, NICAS etc 

Qualifications and Experience 

Essential

1. CWI / RCI or higher                                                                                                                                                                       
2. NICAS / NIBAS teaching experience                          
3. Proven experience in the climbing industry

Desirable

1. Coaching qualification and experience
2. Route setting qualification and experience
3. An enthusiastic climber
4.  CWLA / Development Coach

 Personal Qualities 

1. Enthusiastic and positive approach to the role.  
2. Punctual, reliable and pro-active. 
3. Clear thinker and assertive. 
4. Adapt to change effectively and seek continuous improvement.  

What we need from you 

1. 40 hours per week with potential of paid overtime. Flexible availability, including shift work evenings and weekends. 1 weekend a month as a minimum (part time also available). 
2. Be willing to work with the outdoor manager when required on outdoor activity sessions 
3. The ability to resolve conflict or customer complaints. 
4. Have the mind set to develop climbers from beginners to elite levels. 
5. Organise the smooth and safe running of the Centre with a proactive mindset. 
6. To be able to work closely and effectively with the centre management in all areas. 

Please send CVs to jobs@oakwoodclimbingcentre.com with the reference “Duty Manager Position”

Freelancer positions available

Qualifications:

Essential

1. CWI / RCI or higher
2. Proven experience in the Climbing industry/ Outdoor industry

Desirable Skills

1. NICAS / NIBAS teaching experience
2. Coaching qualification and experience
3. Route setting qualification and experience
4. Archery GB
5. Mountain Bike Qualification

You must also hold a current first aid certificate and your own public liability insurance.

Personal Qualities

1. Flexible, proactive and enthusiastic work  approach
2. Trustworthy
3. Punctual and reliable worker

If you are interested in joining our books as a freelancer please send your CV and qualifications to jobs@oakwoodclimbingcentre.com with the reference “Freelancer Position”