Bookings can be made by telephone, email or via the website.

• We require full payment in order to reserve your booking.
• Vouchers can be used as an alternative method of payment. A valid voucher code must be provided at the time of booking.

It is your responsibility to check you have booked the appropriate session online. We cannot guarantee refunds for incorrect bookings. If you are unsure about your booking, you must contact the centre within 24hrs from creating the booking to check you are on the appropriate session.

It is your responsibility to check that the details on the confirmation email are correct. If for any reason these are different from the information you thought you were given over the phone, you have 24hrs from creating the booking to contact us to adjust these without losing the booking fee.

• Cancellation 7 days or more (14 days for parties) before the booking is due to commence will receive a full refund
• 100% of the booking fee will be forfeited where cancellation occurs within 7 days (14 days for groups and parties) before the booking is due to commence. We may waive this in exceptional circumstances, however we reserve the right to reject any request.
• 100% of the booking fee will be forfeited where a no show occurs.
• In the event of cancellation by Oakwood, we will offer a full refund or an alternate booking date or time subject to availability.
• It is not possible for us to refund any travel costs or other costs incurred prior to the cancellation.

• Changes to the booking can be made as long as this is carried out more than 7 days (14 days for and parties) before the booking is due to commence.
• Changes to the booking within 7 days of the date you booked may result in a 100% loss of your booking fee.
• Changes to the booking resulting in an increase in participants or length of session cannot be guaranteed at any point. This is subject to our ability to accommodate the increase and will be charged at our standard rate.

• While on session, the instructor is responsible for the group and its safety. They reserve the right to stop a session or remove an individual should the behaviour of that individual or group be infringing on the safety of themselves or others. No discounts or refunds will be given for sessions ending early due to disruptive behaviour.
• We ask you arrive 10-15 minutes before your session begins to ensure waivers are completed and kit is collected before the session starts. Should you arrive late to your session, we cannot guarantee your booking will run past the scheduled finished time.

Group bookings must be made over the telephone or via email and an invoice raised.

• Group bookings such as schools and corporate groups etc. must pay a 30% non-refundable deposit on booking in order to reserve the booking, followed by the full amount 2 months prior to the date of the session. If the session is within 2 months full payment will be required.
• If we do not receive this payment on time, Oakwood will treat the booking as cancelled and full cancellation fees will apply.

• Any cancellation must be made in writing to Oakwood Climbing Centre and is only effective on the date received. Cancellation of a booking or reduction in numbers, will be subject to the following charges:
  • a) Cancellation of a booking or reduction in numbers made within two months of a visit will be charged at 100% of the full original fee
  • b) Cancellation of a booking made more than two months before the visit will be charged at 30% of the full original fee refund, or a similar booking on different dates.
• In the event of cancellation for whatever reason, by either a group or individual, the deposit is non-refundable.
• In the event of your booking having to be cancelled by Oakwood, you will be offered either a full refund

• Bookings may be rescheduled up to two months before the date of the session, with the deposit being carried over to the new booking.
• Bookings can only be rescheduled once.
• Bookings may not be re-scheduled within two months of the session date. They would need to be cancelled, subject to the above-mentioned cancellation fees, and rebooked.

• The group is responsible for the cost of repairs for any damage caused to the centre’s equipment and /or property caused by members of the group.

• We recommend that you estimate as accurately as possible the size of your group as it impacts on pricing, instructor allocations and the type of activity session available. Please see our pricing information for more details.
• If the number in your group increases, we will do our very best to accommodate your requirements, however we cannot guarantee that we will have instructors available. If Oakwood is able to accommodate an increase in group size, a new invoice will be raised for additional numbers, with payment terms as detailed above. This MUST be paid before the date of the session.
• If the numbers decreases, you (as agent for the group) will be liable for the appropriate cancellation fee, as detailed below:
  • a) Cancellation of a booking or reduction in numbers made within two months of a visit will becharged at 100% of the full original fee
  • b) No fee will be charged for reduction in numbers made more than two months before a visit, so long as the numbers do not fall below the minimum limits.